Refund & Cancellation Policy

1. Consultations

• You may reschedule or cancel a booked consultation free of charge up to 24 hours before the scheduled time.
• Cancellations made less than 24 hours before the scheduled time, or no-shows, are not eligible for a refund.
• If our astrologer is unable to conduct a confirmed session, you'll be offered a free reschedule or a full refund, your choice.

2. Gemstones & Physical Products

• If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery for a replacement or full refund.
• Gemstones that have been energized/ritually consecrated at your request are non-returnable once dispatched, except for the damaged/defective/wrong-item case above.
• Return shipping costs for a damaged/wrong item are covered by us; for other returns (change of mind, if accepted), the customer covers return shipping.

3. How Refunds Are Processed

Payments today are completed manually via WhatsApp after order/booking confirmation (see our Terms of Use, Section 9). Approved refunds are processed the same way — by bank transfer or UPI to the original payment source — typically within 5-7 business days of approval.

4. Digital Services

Kundli generation, Saanvi AI chat, and other on-site digital readings are provided as part of your account at no separate charge and are not covered by this policy.

5. How to Request a Refund

Contact us via our Contact form or at support@orbsastro.com with your order or booking details. We'll confirm eligibility and next steps within 2 business days.